Refund Policy
celoravinyxa is committed to providing exceptional family financial education services. Our comprehensive refund policy ensures transparency and fairness for all our valued clients across Australia.
1 Refund Eligibility Criteria
Refunds are available for celoravinyxa's family financial education programs under specific circumstances. We understand that sometimes our services may not meet your expectations or personal circumstances may change.
- Full refund available within 14 days of initial enrollment if no course materials have been accessed
- Partial refund (75%) available within 30 days if less than 25% of course content has been completed
- Medical emergencies or family hardships considered on individual basis with documentation
- Technical issues preventing course access will receive full refund consideration
- Duplicate enrollments in the same program qualify for immediate full refund
Important Consideration
Refund requests must be submitted through our official channels with proper documentation. We process each request individually to ensure fair treatment for all families seeking financial education.
2 Refund Request Process
Our streamlined refund process ensures quick resolution while maintaining thorough documentation for your protection and ours.
Step 1: Submit Request
Contact our support team at info@celoravinyxa.com with your enrollment details and reason for refund request. Include any relevant documentation.
Step 2: Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information or clarification during this period.
Step 3: Decision Notice
You'll receive written notification of our decision via email. If approved, refund processing begins immediately.
Step 4: Payment Processing
Approved refunds are processed within 7-10 business days using your original payment method whenever possible.
3 Processing Times and Methods
Different payment methods require varying processing times. Here's what you can expect based on how you originally paid for your celoravinyxa family financial education program.
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Cards | 5-10 business days | Appears as credit on statement |
| Bank Transfer | 3-7 business days | Direct deposit to original account |
| PayPal | 2-5 business days | Instant notification, funds available immediately |
| BPAY | 7-14 business days | May require manual processing |
International payment methods may require additional processing time. Currency conversion fees, if applicable, will be handled according to your financial institution's policies.
4 Special Circumstances and Exceptions
We recognize that families face unique challenges. celoravinyxa considers special circumstances beyond our standard refund policy when appropriate documentation is provided.
- Military deployment or emergency service requirements receive priority consideration
- Serious illness or family emergency situations are reviewed individually
- Job loss or significant income reduction may qualify for extended refund periods
- Course cancellation by celoravinyxa results in automatic full refund within 5 business days
- Technical platform failures preventing access extend refund eligibility periods
Documentation Requirements
Special circumstance requests require supporting documentation such as medical certificates, employment letters, or official notices. All personal information is handled confidentially and stored securely according to Australian privacy laws.
Need Help with Your Refund Request?
Our dedicated support team is here to assist you through every step of the refund process. We're committed to resolving your concerns promptly and fairly.